Scouts NI Refund Policy
Payment for Events, Training and Goods
The price for events shall be the price set out on our website on the date on which the order is placed unless otherwise agreed in advance. Payment is only accepted in pounds sterling by credit/debit card and is due at the time of the order.
- Refunds for Scouts NI Events
The person that made the payment online is entitled to a refund for an Event, subject to them providing written notice to admin2@scoutsni.org, and adhering to the following:
More than 14 days’ notice – full refund *
Less than 14 days’ notice – no refund
If the Event is cancelled by Scouts NI, the person that made the payment will be entitled to a full refund.
Refunds will be made by:
Bank Transfer to the bank account of the person who made the payment, or, Cheque payable to the person who made the payment.
The staff in the NI Scout Office will contact the person who made the payment to get their bank account details for the refund, if applicable.
Refunds cannot be made to the credit/debit card used for the booking.
- Refunds for Scouts NI Training
The person that made the payment online is entitled to a refund for a Training session, subject to them providing written notice to admin2@scoutsni.org, and adhering to the following:
More than 14 days’ notice – full refund *
Less than 14 days’ notice – no refund
Alternatively their payment can be transferred to the next available date for the Training session that they had booked at no additional cost.
If the Training session is cancelled by Scouts NI, the person that made the payment will be entitled to a full refund.
Refunds will be made by:
Bank Transfer to the bank account of the person who made the payment, or, Cheque payable to the person who made the payment.
The staff in the NI Scout Office will contact the person who made the payment to get their bank account details for the refund, if applicable.
Refunds cannot be made to the credit/debit card used for the booking.
- Refunds for Goods
We hope you’re completely happy with your purchase from Scouts NI. However, if for any reason you are not 100% happy, we will make a refund with no questions asked. *
The person who made the purchase online must return the item purchased to the NI Scout Office, 109 Old Milltown Road, Belfast, BT8 7SP. Once the goods are received the refund will be made. *
Please note: Items must be returned in their original packaging and in a clean, re-saleable condition. If items are not returned in this way, we may not be able to proceed with the refund.
Refunds will be made by:
Bank Transfer to the bank account of the person that made the purchase, or, Cheque payable to the person that made the purchase.
The staff in the NI Scout Office will contact the person who made the purchase to get their bank account details for the refund, if applicable.
Refunds cannot be made to the credit/debit card that was used for the purchase.
* a 5% processing fee will be deducted from the amount to be refunded.
Crawfordsburn Scout Centre Refund Policy
For Groups booking indoor accommodation or taking part in a full programme, the balance of the fees is payable 30 days before the arrival date.
For self-organising, self-catering, camping groups, the balance is payable on arrival. Groups who fail to pay the balance of their fees on or before arrival will be charged a 5% administration fee.
Changes and Cancellations
Any changes or the cancellation of a booking must be made in writing to the Centre Manager, info.crawfordsburn@scoutsni.org or Crawfordsburn Scout Centre, 20 Bridge Road South, Helen’s Bay, Bangor, BT19 1JT.
All itineraries and programmes are subject to alteration due to weather and/or operational factors. The guest will be informed of any changes as early as possible. Crawfordsburn Scout Centre may cancel the booking at any time without notice. This will only happen in exceptional circumstances such as when a facility becomes unavailable due to unforeseen circumstances, or if the Group behaviour is unacceptable.
Any such cancellation will be made in writing and sent to the person named on the booking form. If the use of the accommodation or the activity has not commenced then the full deposit will be refunded.
Accommodation bookings
Whilst every effort is made to meet the original request for an accommodation block, Crawfordsburn Scout Centre reserves the right to allocate a different site or block. The guest will be informed of any changes as early as possible.
The guest is entitled to cancel the booking in total or for any of the party member(s) subject to the group leader providing Crawfordsburn Scout Centre with written notice to the Centre Manager, info.crawfordsburn@scoutsni.org or Crawfordsburn Scout Centre, 20 Bridge Road South, Helen’s Bay, Bangor, BT19 1JT, and paying the following cancellation charges.
More than 60 days – deposit only
Less than 60 days – 100% of accommodation charge
Less than 30 days – 100% of accommodation charge (including catering)
Less than 14 days – 100% of accommodation charge (including catering and activities).
Self-catering and Camping bookings
The guest is entitled to cancel the booking in total or for any of the party member(s) subject to the group leader providing Crawfordsburn Scout Centre with written notice to the Centre Manager, info.crawfordsburn@scoutsni.org or Crawfordsburn Scout Centre, 20 Bridge Road South, Helen’s Bay, Bangor, BT19 1JT, and paying the following cancellation charges.
More than 14 days – deposit only
Less than 14 days – 100% of camping charge (including activities)
Day Activity bookings
The guest is entitled to cancel the booking in total or for any of the party member(s) subject to the group leader providing Crawfordsburn Scout Centre with written notice to the Centre Manager, info.crawfordsburn@scoutsni.org or Crawfordsburn Scout Centre, 20 Bridge Road South, Helen’s Bay, Bangor, BT19 1JT, and paying the following cancellation charges.
More than 14 days – deposit only
Less than 14 days – 100% of day charge
Final numbers will be given no less than 14 days from your booked arrival to the Centre.
Refunds will be made by
Bank Transfer to the person who made the booking, or, Cheque payable to the person who made the booking.
Refunds cannot be made to the credit/debit card that was used for the booking.
Contacting us
If you wish to contact the NI Scout Office you may do so by emailing: enquiries@scoutsni.org or by writing to The Scout Association, Northern Ireland Scout Council, 109 Old Milltown Road, Belfast, BT8 7SP.
Tel: 028 9049 2829
If you wish to contact Crawfordsburn Scout Centre you may do so by emailing:
info.crawfordsburn@scoutsni.org or by writing to Crawfordsburn Scout Centre, 20 Bridge Road South, Helen’s Bay, Bangor, BT19 1JT. Tel: 028 9185 3307
October 2023
